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South Africa

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Click & Collect

Why would i use click & collect?

A reliable service that puts the installer in control.

Click & collect offers all the efficiency of ordering online 24/7.

Click & collect increases your control and avoids costs from late delivery. The equipment will be shipped to one of our 4 local collection points and held locally for when you are ready to pick up.

Click & collect helps reduce fixed cost in avoiding unnecessary local warehouse costs and paying lift gate.

How do I use click and collect?

Order online and pick up your equipment, when needed, from one of our collection points near you.

Step 1

Choose your items

Step 2

Choose your
collection point

Step 3

Place your order

Step 4

We will inform you when your order is ready for collection

Step 5

Pick up the equipment
(Take your receipt)

Step 1

Choose your items

Step 2

Choose your collection point

Step 3

Pay the 20% deposit

Step 4

Pay balance when ready to collect locally

Step 5

Pick up the equipment (Take your receipt)


Here are the answers to questions we receive most often

Where do I collect
my products?

In the final stages of checkout you will be asked to select a collection point. Upon purchase you will be provided an email confirmation with the specific address for collection of your goods.

How do I collect
my order?

Once paid in full you will receive an email confirmation releasing your order. Print this email and take it to the local collection point. For the safety of our customers' products, no goods will be released without this receipt.

When can I collect
my order?

The standard processing and delivery time for Click and Collect orders is 3 - 4 business days. In the event that your order is ready early, you will be notified by email.

What happens if I am
late for my collection?

Your order will be held free of charge for 6 business days. If needed, you can extend the collection period for a nominal fee. You must notify PROINSO SA if this extension is needed.

Where is this service

The Click and Collect service is available in all major cities in South Africa. These are Durban, Port Elizabeth, Gauteng and Cape Town.

What happens if I
don't collect my order

PROINSO SA will arrange the return of your order to our main hub. A 20% restocking fee will be charged if the order is not collected.

What happens if something
I have ordered is not available?

If an item is not available you will be notified before you checkout. To determine exact lead times please call our office + 27 (0)21 410 8908.

How do I contact
customer service?

Customer service is avaible from 9AM to 5PM South African Standard Time Monday through Friday.

Our local collection centres

Cape Town

Bidvest Panalpina Logistics Pty Ltd
Port Industrial Site, 5 Nereide Street, Paarden Eiland
Cape Town
Western Cape


2 Dwerg Street, Denver


Bidvest Panalpina Logistics Pty Ltd
Cnr Alpha Cresent and Sarnia Road Umbilo

Port Elizabeth

Bidvest Panalpina Logistics Pty Ltd
20 Grahamstown Road, Deal Party
Port Elizabeth
Eastern Cape